Booking Terms & Conditions

Last updated: 4 September 2026

These Booking Terms & Conditions apply to transfer and excursion services booked through Transferodos.

By making a booking, the customer confirms that they have read, understood and accepted these Terms & Conditions.

1. About Transferodos

Transferodos provides private transfer and transportation services across Rhodes, Greece, including airport and port transfers, hotel transfers, private excursions and transportation for special occasions.

Location: Rhodes, Greece
Telephone: +30 693 045 6192
Email: transferodos@gmail.com
Website: transferodos.com

2. Making a Booking

Customers are responsible for providing complete and accurate information when making a booking.

This may include:

• Full name.
• Email address.
• Telephone number.
• Pickup location.
• Destination.
• Pickup date and time.
• Number of passengers.
• Flight or ferry details, where applicable.
• Luggage requirements.
• Any special requirements relevant to the transfer.

A booking is considered confirmed when the customer receives a booking confirmation from Transferodos.

Submitting a booking request alone does not necessarily constitute confirmation unless the booking has been accepted.

3. Prices

The applicable price will be displayed or communicated before the booking is confirmed.

The confirmed price applies to the transfer or service described in the booking confirmation.

Any additional services, significant changes to the itinerary, additional stops or waiting time not included in the original booking may result in additional charges.

Any such additional charges will be communicated whenever reasonably possible before they are incurred.

4. Payments

Available payment methods will be shown during the booking process or communicated to the customer.

Depending on the booking, payment may be required:

• In full at the time of booking.
• Partially in advance.
• At another agreed time.

Where online payment is available, transactions may be processed through a third-party payment provider.

A booking requiring advance payment may remain unconfirmed if the payment is not successfully completed.

5. Cancellation Policy

Customers who wish to cancel a booking must notify Transferodos as soon as possible.

Cancellations made at least 48 hours before the scheduled transfer or excursion are eligible for a refund in accordance with the payment and booking conditions applicable to the reservation.

Cancellations made less than 48 hours before the scheduled service may not be eligible for a refund.

Any applicable transaction, banking or payment-provider charges that are outside the control of Transferodos may be deducted where legally permitted.

Where a different cancellation policy has been clearly communicated and accepted for a specific booking, that policy will apply.

6. Booking Changes

Requests to change:

• Pickup date.
• Pickup time.
• Pickup location.
• Destination.
• Number of passengers.
• Vehicle requirements.
• Excursion itinerary.

must be communicated as soon as possible.

Changes are subject to availability.

A substantial change to the route, date, time or service may result in a different price.

Transferodos will inform the customer of any price difference before confirming the requested change whenever reasonably possible.

7. Pickup Information

Customers are responsible for ensuring that the pickup information supplied during booking is correct.

The customer should be available at the agreed pickup location at the confirmed pickup time.

For pickups from hotels, apartments or private accommodation, customers should ensure that the address and any necessary access information are accurate.

For airport or port pickups, customers should provide accurate flight or ferry information where requested.

8. Flight and Ferry Delays

Where flight or ferry details have been provided, Transferodos will make reasonable efforts to accommodate delays and changes to the scheduled arrival time.

Customers should notify us as soon as possible if they become aware of a significant delay, cancellation, diversion or change to their travel arrangements.

Accommodation of significant delays remains subject to circumstances, availability and the ability to rearrange the scheduled transfer.

If a flight or ferry is cancelled and the transfer can no longer take place, customers should contact Transferodos as soon as possible so that available options can be discussed.

9. Customer Delays

Customers who expect to be late for a scheduled pickup should contact Transferodos immediately.

We will make reasonable efforts to accommodate delays.

However, significant delays that are not caused by a delayed flight or ferry may result in:

• Additional waiting charges.
• A revised pickup time.
• Cancellation of the transfer if the driver is unable to continue waiting.

Any applicable additional charge will depend on the circumstances and will be communicated where reasonably possible.

10. No-Shows

A customer may be considered a no-show if they:

• Fail to appear at the agreed pickup location.
• Cannot be contacted using the details provided.
• Fail to notify Transferodos of a significant delay or change.

If a passenger cannot be located, reasonable efforts will be made to contact them using the telephone number or other contact information supplied with the booking.

A no-show may result in cancellation of the booking without refund where permitted by applicable law and the agreed booking conditions.

11. Passengers

The number of passengers must not exceed the number declared and accepted for the booking or the legal passenger capacity of the assigned vehicle.

Customers must notify Transferodos in advance if the number of passengers changes.

Transferodos may need to assign a different vehicle or adjust the price where the passenger count changes.

For safety and legal reasons, a transfer cannot proceed if the number of passengers exceeds the permitted capacity of the vehicle.

12. Children and Child Seats

Customers travelling with children should provide the number and ages of the children when making the booking where appropriate.

Any request for a child seat or other child-restraint equipment should be made in advance.

Availability of specific child-seat types must be confirmed before the transfer.

Children must travel using the appropriate safety equipment required by applicable law.

13. Luggage

Customers must provide reasonable information about the amount and type of luggage they intend to carry, particularly when travelling with:

• Large suitcases.
• Pushchairs.
• Wheelchairs or mobility equipment.
• Sports equipment.
• Oversized items.
• Other unusual luggage.

The assigned vehicle must have sufficient legal and safe capacity for both passengers and luggage.

Transferodos may refuse to transport items that cannot be carried safely or legally.

Customers should contact us in advance where they have unusually large or specialised luggage.

14. Vehicle Allocation

Transferodos will provide a suitable vehicle for the number of passengers and the service booked.

Where a particular vehicle model is displayed or requested, reasonable efforts may be made to provide that vehicle.

However, unless a particular vehicle has been expressly guaranteed as part of the booking, Transferodos may substitute it with another vehicle of similar or greater passenger capacity where necessary due to availability, maintenance, technical problems or operational requirements.

15. Private Excursions

For private excursions, the itinerary, duration, pickup arrangements and any agreed stops will be communicated as part of the booking.

Customers should be aware that journey times and itineraries may be affected by:

• Traffic.
• Weather.
• Road closures.
• Local events.
• Access restrictions.
• Other circumstances outside our reasonable control.

Unless expressly stated otherwise, entrance tickets, meals, drinks, attraction fees and other third-party expenses are not included in the transportation price.

Changes or extensions requested during an excursion may be subject to availability and additional charges.

16. Passenger Conduct

Passengers must behave in a manner that does not:

• Endanger the driver or other passengers.
• Interfere with the safe operation of the vehicle.
• Cause serious disturbance.
• Damage or excessively soil the vehicle.
• Violate applicable law.

The driver may refuse to begin or continue a journey where a passenger’s behaviour creates a genuine safety risk or makes the lawful and safe continuation of the service unreasonable.

This does not affect any mandatory rights available to the customer under applicable law.

17. Smoking

Smoking is not permitted inside Transferodos vehicles.

This includes cigarettes and any other smoking products where prohibited by applicable law or vehicle policy.

18. Damage or Excessive Cleaning

Customers may be held responsible for damage intentionally or negligently caused to a vehicle by themselves or members of their group.

Where exceptional cleaning is required due to a passenger’s actions, reasonable cleaning costs may also be charged where permitted by law.

Normal use and ordinary wear and tear are not considered damage.

19. Personal Belongings

Customers are responsible for checking that they have all personal belongings before leaving the vehicle.

If an item is found after a journey, Transferodos will make reasonable efforts to help return it to its owner.

Transferodos is not responsible for loss or damage to personal belongings except where liability arises under applicable law and cannot legally be excluded.

20. Delays and Journey Times

Any journey duration or estimated arrival time provided is an estimate.

Travel times may be affected by circumstances including:

• Traffic conditions.
• Accidents.
• Road closures.
• Weather.
• Police or authority restrictions.
• Public events.
• Unexpected mechanical or operational issues.

Transferodos will make reasonable efforts to provide the booked service on time but cannot guarantee journey times where delays arise from circumstances outside its reasonable control.

21. Cancellation by Transferodos

In exceptional circumstances, Transferodos may need to cancel or materially change a booking because of circumstances such as:

• Vehicle breakdown.
• Serious technical problems.
• Road closures.
• Extreme weather.
• Safety concerns.
• Force majeure.
• Other circumstances making the transfer impossible or unsafe.

Where Transferodos cancels a service that has already been paid for and no reasonable alternative can be provided, the customer will be entitled to an appropriate refund for the service that was not provided, subject to applicable law.

22. Force Majeure

Transferodos will not be responsible for failure or delay in providing a service where this results from events beyond its reasonable control.

Such events may include severe weather, natural disasters, strikes, major road closures, government restrictions, emergencies, civil disruption or similar extraordinary circumstances.

Nothing in this section limits rights or remedies that cannot legally be excluded.

23. Complaints

If a customer experiences a problem with a transfer or excursion, they should contact Transferodos as soon as reasonably possible so that we have an opportunity to investigate and resolve the issue.

Complaints can be submitted to:

Email: transferodos@gmail.com
Telephone: +30 693 045 6192

Customers should provide their booking details and a clear description of the issue.

24. Personal Data

Personal information collected through the booking process is used for purposes including:

• Processing and managing bookings.
• Communicating with customers.
• Arranging the requested transportation.
• Processing payments.
• Providing customer support.
• Complying with legal obligations.

More information about the processing of personal data is available in our Privacy Policy.

25. Third-Party Services

Some aspects of the service may involve third-party providers, such as payment processors or other technical service providers.

Where applicable, those providers may operate under their own terms and privacy policies.

Transferodos is not responsible for the independent acts or omissions of third-party services except where responsibility arises under applicable law.

26. Liability

Transferodos will provide its services with reasonable care and skill and in accordance with applicable law.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful.

In particular, these Terms & Conditions do not remove any mandatory rights available to consumers under Greek or European Union law.

27. Website Information

We make reasonable efforts to ensure that information displayed on transferodos.com is accurate and up to date.

However, routes, prices, vehicle availability, excursion information and other service details may change.

The details confirmed in the customer’s booking confirmation take precedence over general information displayed elsewhere on the website where there is a difference specific to that booking.

28. Applicable Law

These Terms & Conditions are governed by Greek law and applicable European Union law.

Nothing in these Terms & Conditions deprives a consumer of any mandatory protection provided by applicable consumer legislation.

Where a dispute arises, the parties are encouraged to contact each other first and attempt to resolve the matter amicably.

29. Changes to These Terms

Transferodos may update these Terms & Conditions to reflect changes in services, operating procedures or applicable legal requirements.

The latest version will be published on this page together with the date of the most recent update.

The terms applicable to an existing booking are generally those that were communicated and accepted when the booking was confirmed, subject to any changes subsequently agreed between Transferodos and the customer.

30. Contact

For questions regarding a booking or these Terms & Conditions:

Transferodos
Rhodes, Greece
Telephone: +30 693 045 6192
Email: transferodos@gmail.com